FAQs
PLACING ORDER:
No, you can shop at Bikinies.com without creating an account and check out as a guest. However, if you choose to create an account, you’ll enjoy these benefits:
◦ Track your orders and review past purchases.
◦ Save your address and billing details, so you can shop even faster next time.
◦ Access your store credit to apply toward future purchases.
Creating an account is completely optional, but it makes your shopping experience more convenient and personalized!
Yes, our swimwear is designed to fit true to size! At Bikinies, we want you to feel confident and comfortable in every piece, so we use sizing charts that are tailored to fit a range of body types.
However, since everyone’s body is unique, we recommend checking our detailed sizing guide before making your purchase. If you're between sizes or prefer a slightly looser or tighter fit, we suggest going up or down a size depending on your personal preference.
For any further questions or sizing advice, don’t hesitate to contact our customer service team - we’re happy to help you find the perfect fit!
Pro Tips for Sizing:
- Bikini Sets: If you're in between sizes, we recommend sizing up for more coverage or going with your usual size for a snug, secure fit.
- One-Piece Swimsuits: These are designed for a comfortable, flattering fit, but if you have a longer torso, consider sizing up for extra room.
- Beach Cover-Ups: These are meant to be flowy and relaxed, so feel free to size up for a looser, more oversized look.
We want your Bikinies experience to be as perfect as your beach day!
We make every effort to ensure that the colors you see on our website are as accurate as possible. However, please note that colors may vary slightly due to different screen settings, lighting conditions, and individual device displays.
If you have any concerns about color or need more details about a specific product, feel free to reach out to our customer service team. We’d be happy to provide additional photos or answer any questions you have!
Sometimes, items may go out of stock or sell out while you are still shopping or before you complete the checkout process. Unfortunately, in these cases, the item may be automatically removed from your cart.
To prevent this, we recommend completing your checkout as quickly as possible to secure your items. If the item you wanted is no longer available, we’ll suggest similar alternatives or you can sign up for a restock notification if it becomes available again.
We do our best to keep our inventory updated, but occasionally items may sell out before we can reflect the change on our website. If all items in your order are unavailable, you’ll be notified of the cancellation promptly.
If only part of your order is unavailable, those items will be canceled and refunded, while the rest of your order will ship as planned.
We apologize for any inconvenience and strive to keep you informed throughout the process.
We aim to process orders quickly, but if you need to make any changes, please contact us immediately. In most cases, we can adjust your order before it’s processed. However, once the order has been shipped, we are unable to make any changes or cancellations.
Once your order is placed, you will receive a confirmation email with an order summary. After your order is shipped, you will receive a shipping notification email containing tracking information so you can easily follow your package's journey.
Alternatively, you can log in to your account at any time to check the status of your order.
PAYMENT METHODS:
At Bikinies, we want your shopping experience to be as smooth and secure as possible. We currently accept the following payment methods:
- PayPal: PayPal is a trusted and secure payment option that allows you to pay using all major credit and debit cards. Once you complete your order, you will be redirected to PayPal’s official website where you can easily make your payment.
- Credit/Debit Cards: You can also pay directly using Visa, MasterCard, American Express, and other major credit and debit cards via PayPal’s secure platform.
Yes, your payment information is completely secure when you shop with us. We use PayPal’s secure payment gateway to process all transactions. PayPal encrypts your payment details to ensure maximum protection, and your personal and financial information is never shared with us. All sensitive data is handled securely by PayPal’s system, giving you peace of mind while shopping.
Orders with a shipping address different from the billing address may be placed on hold for security verification. If this occurs, we will contact you via email to confirm the details. Please note that this review process may cause a delay in shipping.
To protect both you and our business, we occasionally require additional verification for certain orders. Our risk control center randomly selects orders for further review to ensure the security of the payment process.
This verification step helps us prevent any unauthorized charges and safeguard your account. If we are unable to contact you to complete the verification, your order may be delayed or be canceled without further notice.
SHIPPING & TRACKING:
We offer free shipping for all U.S. domestic orders via USPS. No additional charges will apply at checkout for standard shipping within the United States.
At Bikinies, we make every effort to ship your order as quickly as possible. Orders are typically processed and shipped within 2 to 5 business days from the time they are placed.
Please note:
◦ Orders placed on weekends or national holidays will be processed on the next business day.
◦ Some orders may require additional processing time due to complexity or special circumstances.
Once your order has been processed and shipped, the delivery time typically takes between 7 to 10 business days. Please note that this time frame does not include the processing time, which is usually 2 to 5 business days.
Delivery times may vary depending on your location or any potential delays with the carrier. You'll receive a tracking number once your order has been shipped, so you can monitor its progress.
Yes, we do accept P.O. Boxes and APO/FPO military addresses for delivery. However, please note that shipping to these addresses may take longer than our standard delivery times, as they are subject to additional processing and handling. We recommend allowing extra time for delivery and tracking updates.
Once your order ships from our warehouse, you will receive a shipping notification email with tracking information. This email will include a link to track your package, so you can easily check its location and estimated delivery date.
It's normal for tracking updates to pause while your package is in transit. When your package is moving between facilities or on the way to its next destination, tracking information might not update until it arrives at the next sort facility. This can sometimes take a few days, depending on the shipping carrier and the route.
Return & Refund:
At Bikinies, we want you to feel confident and happy with your purchase! If you're not completely satisfied, you can return or exchange your new and unworn item(s) within 15 days of delivery.
Important: Before sending back any items, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) and detailed return instructions. Returns sent without prior authorization may be refused.
For more information, please refer to our full Return Policy.
Yes, you can try on swimwear to ensure the fit, but we kindly ask that you follow these guidelines when trying on swimwear to ensure hygiene and avoid any issues with returns:
· Wear Your Own Undergarments: When trying on bikini bottoms or one-piece swimsuits, please wear your own panties as a precautionary measure for hygiene.
· Avoid Odors: Items returned with any noticeable odors, such as perfume, sweat, or other scents, will not be accepted.
We strive to maintain the highest hygiene standards for all our customers and appreciate your cooperation.
Refunds are typically processed within 5-10 business days after we receive and inspect your returned item(s) to ensure they meet our return criteria. The refund will be issued to the original payment method used at checkout. You will receive a confirmation email once the refund has been issued.
Please note that it may take an additional 3-5 business days for your bank or credit card provider to process and reflect the refund in your account.
No, original shipping fees are non-refundable. Additionally, customers are responsible for the return shipping fees. Please note that these fees will not be reimbursed as part of your refund.
Unfortunately, items returned after the 15-day period are not eligible for a refund. We recommend inspecting your order upon delivery and contacting us immediately if there are any issues.